Exchange and return policy

Exchange and return policy

 Products must be new and unused to be able to be exchanged or returned. It must be returned in its original packaging or box, provided that the original packaging is in good condition and not opened or torn. We cannot accept returns or exchanges of any product

Switch Policy:

You can contact Moore's customer service center within 24 hours of receiving the product and tell them about the defect in the product, and you can replace it within 11 days

The concept of exchange (to be replaced by the same product in the event of a defect or malfunction in the product received)

● If the customer receives a product that does not conform to the specifications listed on the site.

● In the event of a product breakage, defect or malfunction upon receipt.

● The product received by the customer does not match the product he ordered.

● If you do not want the product even though it has the same specifications that you ordered and there is no defect or malfunction, you can exchange it provided that the product is not used by the customer, but you must pay the delivery fee regardless of the price of the requested product.

● If the product is not opened and used, you can exchange, but you must pay the delivery fee, regardless of the price of the requested product.

Return Policy:

The concept of return (the amount paid to the customer is returned with deduction of delivery fees)

You can contact Moore's customer service center within 24 hours of receiving the product, and the amount will be returned within 4 days.

● You can return the order and get a refund. In the event that the above exchange cases do not match, you must pay the delivery fee.

 Conditions to which the return and exchange policy does not apply:

● It should have a note "This item is not refundable or exchangeable".

● The absence of a warranty paper.

● The merchandise must be returned in the same condition in which it was received with its original packaging.

● Use of the product by the customer.

● The use of the product by the customer shall not be replaced except in the presence of a technical defect. The defect shall be repaired.

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